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FAQ

April 11, 2022

1. How can you guarantee the quality of your product?

Our products pass Swiss SGS test, China National Chemical Testing Center Test, etc., won Quality Management Award of Shaanxi Province, Quality Management Award of Xi’An.

 

2. Are you a factory of SPC flooring?

Yes! There are two production bases in China.

 

3. Do you offer samples?

Yes, but buyers should bear the cost of freight or sea shipment.

 

4. How many days can you send samples to us?

Samples will be prepared within 10 days. It depends on the shipping methods.

 

5. What is your payment terms?

    T/T.

 

6. How long is the delivery time?

Lead time is about 30-35 working days after payment.

 

7. Do you have any certifications?

Yes, we have CE, ISO9001, SGS.

 

8. Do you provide OEM service?

Yes, customers can choose size, thickness, film thickness, mute mat type and thickness, etc.

 

9. Can you help to design a color film based on our requirements?

Yes, we can customize the color design which is unique. 

 

10. How do I properly clean and maintain my SPC flooring?

To clean dirt that won't come up with a sweep or vacuum, you can use a non-rinsing cleaner that leaves no film and a mop. 

 

11. Can I walk on my SPC flooring and mop it immediately after installation?

It is not recommended that you walk on SPC floor immediately after installation. You should wait at least 24 hours. You can mop your floor immediately after installation.

 

12.  What is the click system?

       Unilin.

 

13. What is the average lifetime of a SPC flooring?

The lifetime of SPC flooring varies widely because of differences in the quality, paving, maintain. SPC flooring generally lasts from five to 30 years. How well you care and maintain your floor will also impact its working time.

 

14. When can I get the price?

You may get quotation within 18 hours after your inquiry. If you are urgent to get the price, please call us or email us.

 

15. What's the MOQ?

     The MOQ is a 20' container or 3000 square meters. 

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